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01/26/2016

Incorrect Email address in cached “To”

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We here at Extra Dimensions IT, often get called for a problem where the cached email address is incorrect. This means that while the recipient’s email address has not changed, when you send an email, and you use the cached address in the “To” field, you get an error stating that the recipient address is incorrect or does not exist. While this might seem like a major issue, it is relatively easy to fix. Please keep in mind that this will ONLY work in Microsoft Outlook. For other mail clients, please contact us or consult the software help file.
 
The first thing to do is to delete the cached address from your Outlook. To do this, simply compose a new email. Now type the address of the problem recipient, but do NOT press enter or select it. You will notice an “X” next to the email address. Click on the “X”. This will delete the incorrect contact from your cache.
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You can also remove redundant, old or duplicate entries using this method. This is especially useful if the recipient changed their email address or is no longer at this email address.

Now, you would want to add the correct email contact back so that you do not have to type the complete email address every time you email he particular recipient. Simply create a new email message. Type the complete email address in and hit tab until your cursor is in the Message body. At this point you have 2 options. Option 1: You must wait until the email address in the “To” field, is underlined. Once it is underlined, then it is in the cache database and you can use it in the future. Option 2: You can send a test email to the recipient, thereby ensuring that you have the correct email address.

Why does this happen? Well, there could be many reasons. It could be anything from an incorrectly entered address, to problems on your or the recipient mail server. Bottom line is that it sometimes happens, and if you follow the procedure above, then you will be able to resolve it quick and easy. Should you have any comments or questions, or need assistance with the above problem, feel free to contact us at 011 074 5144 or you can email us at support@extradimensionsit.co.za.

Willie Strydom - 09:38:42 @ IT Support, Microsoft Office | 1 comment

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